STEFMARK RENT d.o.o.

Rental terms

Terms and conditions of the vehicle rental agreement

INTRODUCTORY PROVISIONS OF THE AGREEMENT – STEFMARK RENT d.o.o.

1.1 "Lessor" – the company Stefmark rent d.o.o., headquartered at Rapska 46 B, 10000 Zagreb, Croatia, VAT ID (OIB): 02654303226 (hereinafter: the Lessor).

1.2 "Lessee" – a natural or legal person who rents or on whose behalf the vehicle is rented. The person listed in the Vehicle Rental Agreement as the "Lessee" is responsible for compliance with all provisions of these General Terms and Conditions of Rental and the Rental Agreement (hereinafter: the Lessee).

1.3 "Agreement" – the individual rental agreement signed when the vehicle is collected, authorizing the use of the vehicle, defining the pick-up and return details, coverage, equipment and services included in the rental price, and the payment method. The Agreement also contains information on mileage, fuel level, damages, and any defects on the rented vehicle, as well as other rights and obligations that both parties fully accept by signing.

If this Agreement does not cover all aspects, the Croatian Law on Obligations shall apply.

The condition of the vehicle at the time of issue and the General Rental Terms are considered an integral part of this Vehicle Rental Agreement.

BY SIGNING THE INVOICE ISSUED AT THE TIME OF VEHICLE ISSUE OR RENTAL EXTENSION, THE LESSEE ACCEPTS ALL TERMS AND CONDITIONS OF THIS AGREEMENT FROM THE LESSOR "STEFMARK RENT d.o.o." (OIB: 02654303226), Rapska 46 B, 10000 Zagreb.

1.4 "Driver/Additional Driver" – a natural person listed in the Rental Agreement as the "User", who signs the Agreement and collects the vehicle, responsible for compliance with all provisions of the Agreement.

1.5 "User" – in these General Terms and Conditions, the term User refers collectively to the Lessee, Driver, and Additional Driver.

1.6 "Vehicle" – the subject of the rental, specified in the Agreement.

RENTAL CONDITIONS

By signing the Agreement, the User confirms that they are taking over the vehicle in proper working condition, suitable for the agreed use, with all accompanying equipment and documentation, in accordance with the attached documentation referenced in Article 1, paragraph 1.3.

A driver who collects the vehicle on behalf of a legal entity must have authorization and is jointly and severally liable with that legal entity to the Lessor for compliance with and fulfillment of all obligations under this Agreement.

By signing the Agreement, the User guarantees, under material and criminal liability, that they meet the minimum age and legal requirements for operating a motor vehicle and possess the necessary valid driving documents, in accordance with Croatian regulations. These original documents must be presented to the Lessor, while copies remain with the Lessor as part of the Agreement.

The User remains responsible for all traffic violations committed during the rental period, even after the Agreement ends.

PAYMENT TERMS

– Before collecting the vehicle, the User must make a pre-authorization on their credit card or a cash deposit in the amount determined by the Lessor, or provide another form of security (e.g., promissory note) at the Lessor's discretion, depending on the vehicle class, rental duration, coverage, etc.

– As required by the Lessor.

By signing the Rental Agreement, the User authorizes the Lessor to charge all rental amounts according to the agreed daily rate, any additional charges (coverage, extra equipment, services), and all other costs calculated in accordance with the current Price List, by debiting the User's account.

The User's account means the credit or debit card used for pre-authorization, another agreed account, or cash payment, or via a promissory note.

The Lessor may charge the User, either during or after the rental, by cash payment or debiting the User's account, once the User's liability is established.

If the User pays directly to the Lessor's account, payment must be made within the specified due date.

IN CASE OF DELAY, THE USER IS OBLIGED TO PAY STATUTORY DEFAULT INTEREST AND ALL ADDITIONAL COSTS ACCORDING TO THE LESSOR'S PRICE LIST AND/OR THE OFFICIAL PRICE LISTS OF OTHER SERVICE PROVIDERS USED.

USER OBLIGATIONS

By signing the Agreement, the User declares that they are familiar with and accept the following obligations:

4.1 To return the vehicle at the location and within the period specified in the Agreement, in the same condition, with all equipment and the same amount of fuel as received, or earlier if requested by the Lessor.

4.2 To request any extension of the rental period or other changes in writing (or another method acceptable to the Lessor) at least 48 hours (2 days) before the rental expires. Otherwise, the Lessor may report the vehicle as missing and charge all additional costs per the Price List.

4.3 Not to overload the vehicle, use it for driver training, towing, paid passenger transport, races, endurance or speed testing, or illegal activities.

4.4 Only the Driver or Additional Driver may use the vehicle for personal purposes, and it must not be given to unauthorized persons or third parties.

4.5 To use the vehicle properly and treat it with due care.

4.6 To always lock the vehicle when leaving it, close the windows, and keep keys and documents under personal control.

4.7 To drive only on public roads, not under the influence of alcohol or drugs, and in compliance with all traffic regulations.

4.8 To maintain the vehicle's technical condition by regularly checking coolant, oil, other fluids, tire pressure, etc.

4.9 If warning indicators appear or servicing is required, to contact the Lessor immediately for servicing or repair. Failure to comply makes the User liable for any resulting damage or lost revenue due to vehicle downtime.

4.10 Not to transport more passengers or goods than permitted, nor make any modifications to the vehicle.

4.11 Not to drive the vehicle outside Croatia unless previously authorized; additional fees may apply. Breach allows the Lessor to report the vehicle as missing and charge additional costs.

4.12 To cover all running costs: fuel, tolls, bridge fees, parking, fines, and similar charges.

The User authorizes the Lessor to charge, without prior notice, all traffic fines, parking violations, or similar penalties (including administrative costs) incurred during the rental, by debiting the User's credit/debit card or by another payment method.

DAMAGE AND LOSS OF DOCUMENTATION

In case of vehicle damage, missing equipment, documents, license plates, or keys, the User compensates the Lessor according to the valid Price List.

The User is liable for:

  • engine or drivetrain damage (e.g., lack of oil or coolant),
  • oil pan damage,
  • clutch damage ("burned clutch"),
  • undercarriage damage,
  • loss/damage of documents or keys,
  • loss/destruction of license plates,
  • interior damage (e.g., burned seats),
  • refueling with incorrect fuel,
  • or other damages caused by negligence or improper use (e.g., careless driving or off-road driving).

In all such cases, the User must compensate the Lessor for the full repair cost and lost daily rental income during repairs (up to 30 days), as well as any other losses (e.g., towing costs, diminished value). In cases of gross negligence or intent, the Lessor may charge for a period exceeding 30 days and all additional costs per the Price List.

The User must follow the manufacturer's instructions and use only the specified type of fuel. Damages resulting from failure to comply are not covered by insurance and are borne by the User.

THEFT, ACCIDENT, OR BREAKDOWN

In case of an accident, damage, theft, or malfunction, the User must:

  • secure and protect the vehicle from further damage until collected by the Lessor,
  • record names and addresses of all participants and witnesses,
  • call the police and obtain a report (except in the case of mechanical failure),
  • immediately submit a written report to the nearest Lessor's office.

Failure to provide a police report, written statement, or driver breath test results makes the User fully liable for all damages and losses, including up to 30 days of lost rental income.

EXPENSES REIMBURSED TO THE USER

The Lessor will reimburse necessary costs for oil, lubricants, routine servicing, and minor repairs incurred during the rental (excluding car wash costs), upon presentation of a valid invoice.

Reimbursement requires prior authorization from the Lessor. The invoice must be issued to Stefmark rent d.o.o., Rapska 46 B, 10000 Zagreb, Croatia, OIB: 02654303226.

By signing the Agreement, the User authorizes the Lessor to charge all repair, breakdown, or loss costs to the credit card holder or through another payment method.

COLLECTION AND PROCESSING OF PERSONAL DATA

The User provides personal data voluntarily. Personal data are necessary to process the requested service, for which a separate consent form will be signed by the Lessee.

The Lessor collects and processes personal data in accordance with applicable data protection laws.

OTHER PROVISIONS

The Lessor is not liable for damages suffered by the User due to delivery delays or vehicle breakdowns during the rental.

The Lessor may terminate the Agreement and repossess the vehicle immediately if the User violates any provision of these Terms or the Agreement, or if the vehicle is damaged.

Termination under this provision does not affect other rights of the Lessor.

The Lessor is not responsible for damage to persons or property transported in the vehicle.

By signing the invoice issued by the Lessor at the time of vehicle issue, the User/Lessee accepts this Agreement and all its terms and conditions.

The current Price List and all additional documents referenced in Article 1, paragraph 1.3, form an integral part of this Agreement.

Any amendments to this Agreement must be made in writing; oral agreements are invalid.

In case of dispute, the competent court in Zagreb shall have jurisdiction, and Croatian law shall apply.

STEFMARK RENT d.o.o.

Rapska 46 B, 10000 Zagreb

OIB: 02654303226

ŠkodaCitigo